FAQ & Site Info
Terms of ServiceYour complete satisfaction is our first priority.
If a refund is requested when your order is ready to ship, 25% restocking and handling fee will be applied on the original total amount.
If you are not satisfied with something, please send it back within 30 days of the item being shipped from our warehouse and we will gladly exchange, credit, or refund the cost of the item. Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has "Free Shipping" our actual shipping costs will be deducted from your return refund.
* IMPORTANT: All returns must have the original packaging. * All items must be unassembled and re-packaged in the way it was received. All returns must be notified to our customer service within seven (7) days of receipt. This will allow us to better process your returns, refunds, and/or damage claim requests. Failure to follow the above guidelines will cause a delay and lead up to the denial of return / damage claim requests. No exceptions will be made, and thank you for your cooperation. *
* All returned items must be in original packaging, unassembled, undamaged, and in resalable condition. All hardware and parts must be included. Returned items are subject to inspection upon arrival, and any missing or damaged components will result in assessment and reduction of the final refund amount.
* If a refund is requested, the refund amount will be the original total less shipping charge, 20% restocking fee on the original item price, and any deductions resulting from return shipping damages or unreported defects. Refunds will be credited in 1 to 2 weeks from the date of arrival for the returned item.
* If an exchange is requested, the original item price less 20% restocking fee is credited toward the new order, and FlatFair.com will cover for new shipping charges on the exchange item. Deductions from the credit total will be accounted for any damages resulting from return shipping or unreported defects.
* No returns are accepted after the 30 Day Return Policy period.
If an exchange is requested, the original item price less 20% restocking fee is credited toward the new order, and FlatFair.com will cover for new shipping charges on the exchange item. Deductions from the credit total will be accounted for any damages resulting from return shipping or unreported defects.
All damages must be reported with proof of picture within 10 days of receipt for free replacement of damaged parts. All returns must be authorized by us first and all items returned must be in its original packaging and in new condition. Otherwise, the return will be refused.